Contact Us
We've found most questions can be answered or solved without contacting our team.
Where's my order confirmation?
Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat fingered it and misspelled it. If you still can't find it, please email us at sales@sidiocrate.com with (Order #, No Confirmation Email) please allow our team 1-3 business days to respond.
Wrong item delivered or missing item(s):
If we sent you the wrong order or forgot to put items in your order, please email
sales@sidiocrate.com with pictures of the packing slip and item. We will send the correct order out to you after confirming.
Did you enter the wrong shipping address at checkout?
If you fat fingered your shipping address or simply made a mistake. Email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email
sales@sidiocrate.com
Tracking number says my package was delivered?
It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS or UPS:
USPS: https://www.usps.com/help/missing-mail.htm
UPS: https://www.ups.com/us/en/help-center/sri/infonotice.page
If you read through our FAQ'S and still need help or have a question please send an email to:
sales@sidiocrate.com
(please include a subject line)